FAQS

WHAT IS YOUR RETURN POLICY?

WHAT MATERIALS DO YOU USE?

Returns are accepted within 14 days of receipt of the item, however return postage is not included. If you discover something wrong with an item outside of the 14-day return window, please feel free to reach out via the contact form.

Each item has a list of materials used in the info section. If you have allergy concerns, please reach out before ordering to ensure safety!

HOW LONG DOES IT TAKE TO SHIP?

For most orders, you can expect up to a five business day turn around before they are shipped. To look at an item's specific turnaround time you can check the product description or reach out via chat!

WHY IS YOUR SHOP NAMED BUG AND MOOSE CO.?

My cats are named Bug and Moose! Moose is a 2 year old Calico and Bug is a 3 year old giant, fluffy black cat!

FAQ: FAQ